![]() |
||||||
|
|
DT
Troubleshooter
Here is a guide to the solutions to the most common DT problems |
Ensure
your monitor settings are correct (Windows XP / 2000) DT
Help here!
|
Check
your Ticket Code L3J-1RA-RC1--RFQ-55L-8FQ The code will come via email if you bought the DT from REAL Networks, or be included in the package if you got the CD-ROM version. To enter
the Ticket click on Settings on the Main SmallBall menu. Then select
"Enter Ticket" If it doesn't
work, check your ticket and enter it again. You must enter the ticket
exactly as it appears. If you don't have a Ticket code you will not
be able to run the Deluxe trainer. |
![]() |
Set the resolution of your screen If your computer CANNOT display 1024x768 pixels with 16-bit color, you will not be able to run the Deluxe Trainer on that computer. Generally, this only a problem for graphics cards with less than 4MB of RAM. On some older video cards the program cannot set the resolution. You can fix the problem by setting the resolution to 1024x768. To do this, right click anywhere on the desktop. Select Properties and choose Settings. Here you can change the resolution to 1024x768. You should also set the colors to 16-bit. NOTE: For ATI RAGE video cards, you need to set the colors to 24-bit. If you don't have this setting available, try setting the resolution to 800x600 with 16-bit color. |
![]() |
DT Needs Direct X 7.0 or better If you have an older computer you may have an older verson of Direct X. Without Direct X 7 (or higher) DT will not run correctly. If you're not sure, you can download the lastest Direct X at Microsoft. Here is link directly to Direct X 81 |
Re-install the SmallBall Client Software If you having trouble running the Deluxe Trainer, you may have an older version of SmallBall. To install the latest SmallBall, go to the Downloads page. |
![]() |
Ensure your monitor settings are correct If your screen is black or garbled, or your monitor is displaying an error which says something similar to "frequency out of range", you need to tell Windows the exact Make and Model of your monitor (especially if it is currently set to "Default" or "Generic monitor"). To correct your monitor settings:
|
|
Privacy Policy | Contact Us | User Agreement | Code of Conduct | |||
![]() |
|||
|
|||
![]() |